Support Center

Before rental

Do I need a credit card when renting a car

Is there a maximum vehicle rent period?

Is there a limit on the mileage done during the rent period?

Can the rented vehicle be transported via ferry?

Can I use the rented vehicle outside of Turkey?

Do I need my driver’s license to make a reservation?

How old do I need to be to rent from Pandora?

Do I need to own a credit card to make a reservation?

Can I use my credit card to make a reservation for another person?

Which credit cards do you accept?

Can I pick a specific car model?

What category of vehicles can I Reserve?

Can I reserve a vehicle with a diesel engine?

Can I pick up my reservation in locations other than your offices?

If I have issues during the reservation process, who can I contact?

What is Insurance Excess?

What are additional insurance packages?

What is SCDW (Super Collision Damage Waiver)?

What is WUG (Wheels Undercarriage and Glass protection)?

How can I decrease the excess amount?

Do I need to choose additional insurance during the reservation process?

Do I need to reserve additional equipment before the vehicle pickup?

What additional equipment can I select during the reservation process or at the vehicle pickup itself?

What is the minimum amount of time I can rent a vehicle for?

Can the rented vehicle be dropped off at a location other than the pick up one?

Can drop off be agreed upon for a city which does not have your office or even outside of Turkey?

Does the reservation need to have the exact pick up time?

Can pick up and drop off be selected outside the working hours of the office?

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